“I encountered an H.265/HEVC file that refuses to play on Plex. It plays on native Window Media Player on Win 10 and QuickTime. On Plex, it buffers forever.”
“I finally sorted out all my media on the weekend and I’m running Plex to be able to watch my stuff on my Panasonic TV using smart hub. H.264 MP4 files work perfectly, but H.265/HEVC MP4 and MKV will not play…”
Searching Plex forum, we found many guys are facing the similar troubles “H.265/HEVC files not seen in Plex”, “Plex won’t play MKV and MP4 encoding by H.265/HEVC files”… In fact, there is an easy way to fix the issue. In order to stream H.265 files via Plex Media Server without problems, the easy option is to convert H.265 to Plex most compatible video files(H.264 MP4 seems to be the best one).
Fortunately there is a powerful video encoding tool – Handbrake can help you convert almost all videos for playback on Plex Media Server. And best of all, this video encoder is an open source project, everyone can download and use it for free.
1. Download and install Handbrake.
2. Start the program and add H.265/HEVC videos to it.
3. Select H.264 MP4 as the output format. You can optimize profile settings.
4. Start conversion. You’re done.
Although this video converter is free, many users find it is difficult to use. If you are a beginners who are not familiar with those technicial terms and settings, you may use Acrok H.265 Video Converter, which is definitely much straightforward and feature-rich.
Overall, this video app is professional on fast transcoding H.265/HEVC to Plex Media Server with MP4 format without quality loss. In addition, it not only supports H.265/HEVC videos, but also handles various common video formats, like AVI, MKV, MXF, MTS, MOV, MP4, WMV, MPG.etc. Plus, with the built-in video editor, you can also choose to trim, crop, add watermark to your original videos. For Mac users, Acrok HEVC Video Converter Mac is also a helpful app to encode videos on Mac OS X(macOS Catalina) for further usage.
1. Import H.265/HEVC videos
Launch the program, and click “Add file” button on the main interface to load your H.265/HEVC files for converting. (Drag&Drop function is included.)
Tip: For ripping Blu-ray disc, please insert your Blu-ray disc into your Blu-ray drive then click “Load Disc” icon to load the Blu-ray movie files. You can read this guide: Can Plex play Blu-ray files | Rip Blu-ray for Plex
2. Select output format
Click the “Format” drop-down button to select Plex more compatible MP4 video from the “Common Video” category. If you want to get 4K MP4, please select 4K MP4 under “4K” category.
3. Further Settings
With the right settings you can retain the quality of the original videos while also saving space. This is particularly helpful when streaming over your network, depending on your network quality. Simply click Settings bar and you can tweak the settings to your satisfaction and even save it as preset.4. Start H.265/HEVC to Plex Conversion
Finally, hit the “Convert” button at the bottom of the main interface. This H.265/HEVC to Plex Converter will start encoding H.265/HEVC to Plex supported MP4 video automatically.
After the conversion, click “Open” to quickly find the converted movies. Now you can stream H.265/HEVC files through Plex Media Server to HDTV, PS5, Xbox Series X or other devices. Enjoy.
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